Terms and Conditions Copyright © 2010 IT Squared Pty Ltd. All rights reserved. Terms and Conditions Terms of Uses Privacy Policy IT Squared Pty Ltd (ACN:  142 016 377 ABN:  87 953 899 443) When purchasing products or services from IT Squared Pty Ltd, you agree that you have read and understood our terms and conditions (including our Terms of Use and Privacy Policy).  These terms and conditions apply without limitations, and cannot be varied without prior written consent of IT Squared. References to “IT Squared”, “we”, “us”, or “our” refer to IT Squared Pty Ltd and its related companies, employees, contractors or agents. References to “you” or “customer” refer to a person, firm or corporation that requests products or services from IT Squared. IT Squared provide both products and services to you.  Our services can be provided on site or via remote access (where applicable). We provide our services within business hours and within a service area, outside of these, extra charges may apply.  You will be made aware of these at time of booking. Cancellation fees may apply if 8 hours notice is not given when cancelling bookings.  Cancellation fees may also occur if scheduled work cannot be performed because pre required information (eg passwords), products (eg software and product keys) and services (eg internet) are not made available to us so that we can provide you with the requested service. Payments for services must be made on or prior completion of work by cheque, cash or bank transfer, or, within 7 days if prior agreed. Payment of products must be made prior or on completion of work. If a customer defaults in payments or a cheque is dishonored, IT Squared reserve the right to charge the customer for all expenses and costs incurred in the recovery of these monies (including and not limited to dishonor fees, debt collection fees, legal fees and interest).  If a customer is in default of a payment, all further services and products to this customer will be suspended until payments are recovered. On site visits are charged in a minimum of 1 hour for the first hour and then in increments of 15 minutes thereafter. Title and property of all goods remain vested in IT Squared until full payments in cleared funds are received by IT Squared.   The risk in the products and all insurance responsibility shall pass to the customer immediately upon delivery of the goods. When we sell you equipment, hardware or software we may do so on behalf of a third party manufacturer or licensor.  If there is a problem with any equipment, hardware or software your warranty and remedy may rest with the manufacturer or licensor and we do not warrant that the equipment, hardware or software will be uninterrupted or error free. On occasions we may require to take your hardware to our base.  In these cases you will be required to sign a release form. IT Squared does not warrant that all diagnosed problems are fixable.  In some cases the solution may be an upgrade of your software and hardware. You acknowledge that computers are complicated and on occasion issues may be more complicated than initially diagnosed.  You also acknowledge that on occasion problems may arise that are unrelated to the work we perform. Prior to any work being performed on your systems we recommend that you back up your software and data.  Although all precautions are taken, files or data can be corrupted sometimes by doing even minor work.  You acknowledge that this is your responsibility to have your software and data backed up prior to any work commencing on your systems. If you would like us to perform this back up for you, we are happy to do this; this service is chargeable. Whilst providing you a service we come across and occasionally, incidentally copy personal and confidential data.  This is done so only when it is necessary in providing you with the service you request.  We do respect your privacy and confidentiality (please refer to our Privacy Policy). IT Squared offers remote support services if you have a broadband connection.  Not all issues are able to be resolved remotely.  If remote support is applicable (this will be determined after speaking with one of our technicians), we will require access to your computer.  We cannot gain this unless you download software (see remote instructions on our web site) and give us permission.  If the problem cannot be resolved remotely, we can organize an onsite visit. To the full extent permitted by the law, our sole liability to you is limited to:  the amount of the fees paid by you to us for the particular service.  Products are warranted with the manufacturer or licensor. Warranty does not cover any damages to other equipment used in conjunction with the provided products. We also limit our liability and at our election we will: supply the services again to you or the payment of having the services supplied again. To the full extent permitted by the law, we will not be liable to you or any other person for any incidental, special or consequential, direct or indirect damages, or loss of profits or business, loss or corrupted data, or any other liability related to the services or products provided to you by us. Last updated 2/8/2010